Meet Audrey

👉 At the beginning of my career, I got bitten by the sales bug. My first job as a junior at a food and drinks company saw me up-selling products over the phone and I became addicted to my success in doing so. I then moved to a regional newspaper, still selling, and quickly climbed the ladder to supervise and coach my very own group of internal sales people.

But the real turning point for me came in my role as a job club leader at a non-profit organisation. It was here that I evolved from selling goods and services to helping transform the lives of others through building relationships and generating opportunities. And I loved every minute of it..

👉 After a while, I decided that I wanted to focus on staff within Employability, Skills & Social Care industry to replicate my results and feel confident doing so. So, I set my own training business Outshine  and started delivering in-house training  all across the UK. Past and present training clients include organisations like Shaw Trust, Ingeus, Leonard Cheshire, Babington Business College, Public Health, Nottingham Trent University, Councils, NHS Trusts with Employability teams, Mencap, Leeds Mind and Scope to name a few. For over 25 years I have been a successful trainer and coach in not only employer engagement but also customer service, business development and sales.

You’ve probably found your way here today because you are seeking further support and guidance in your role which includes making employer engagement calls and new outgoing calls. Most probably you’ve taken part in some training but still find yourself avoiding the phone like the plague because you don’t feel confident…or you don’t know where to start…or you’re scared of rejection.

👉 That’s why I created E.C.A.

I created the Employer Call Academy, a collection of downloadable training resources, to teach you new skills, boost your confidence and help you to use the phone to your advantage.

E.C.A closes a gap that too many people have fallen down. The resources will help you to feel more confident in making first calls to employers and increase your chances of creating life-changing opportunities for customers.

Whether you’ve no previous employer engagement or sales training, you’re scared of rejection, low on confidence or you just don’t know where to start, my library of downloadable training resources will inspire and motivate you to pick up the phone consistently.

Each resource also comes with 30 days of free email support from me should you have any questions.  

  👉  Sound good?

To get started, check out the store to see what's available. When you've found a suitable resource, simply pay and download it and start learning. I will be adding new resources regularly, so be sure to keep checking back to make sure you don't miss out.

If you’d like to keep up to date with the latest news and information from either me, ECA or Outshine Telephone Resources and Training, why not connect with me on LinkedIn? Alternatively, feel free to reach out to me via email on [email protected].

 Want to know about the main training business Outshine Telephone Training and Resources - click here.